When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have a real-world impact, and you’ll be supported in achieving your career goals.
Location/Division Specific Information
The Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, improve materials, and ultimately change the world. The Materials and Structural Analysis Division designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees enable customers' pursuit of discovery and resolution to global challenges.
How will you make an impact?
The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment, and repair of sophisticated equipment and systems. Engineers investigate and approve operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customers on administrative and technical matters for assigned projects; and conduct on-site installations of the full range electron microscopy systems and their associated options.
The Field Service Engineer will join a diverse team of engineers with skills ranging from sophisticated computer networks, precision mechanics, high vacuum theory, electron optics, and chemistry.
This role invites the candidate to grow and learn in a challenging culture of shared purpose and drive!
What will you do?
Conduct on-site installation across the region
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with users and colleagues
Complete technical training, as required
Travel, often on short notice, to customer sites to resolve problems
Advise customers, manufacturing, and internal customers thru effective communication
Improve customer experience by providing timely preventative maintenance
Partner with colleagues to acquire knowledge via technical mentorship
Raise awareness of workflow inefficiency with product quality teams and global tech support
Provide appropriate input in writing updating and correcting documentation
Align with application scientists to collaborate on outstanding solutions to meet our user's challenges
Minimum Qualifications:
University Engineering Degree or equivalent combination of technical education and experience in sophisticated systems
Prior experience using SEM, TEM, FIB, or similar systems
Ability to partner effectively with customers
Excellent interpersonal communication skills; must have professional working proficiency in English
High level of proficiency on Windows software, network knowledge, current computer hardware
Must have the ability to obtain a valid passport and travel regionally and internationally as required
Must possess a valid driver’s license
Physical requirements include the ability to lift up to 50 lbs.
Able to secure entrance to US Government laboratories and facilities, if required
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.