Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Group/Division
The Instruments Group at KLA offers a large portfolio of profilometers, nano-indenters, thin film reflectometers and Candela® defect inspection and metrology systems. KLA Instruments' line of optical and stylus profilers offer a complete range of surface metrology capabilities for engineering and research communities. Our benchtop and automated profilers are designed to measure step height, film thickness, form, texture, and automated defect inspection. We also offer high throughput nanomechanical testers for material characterization. With flexible add-on and upgrade options, our nano-indenter systems can be used to measure hardness, Young’s modulus, adhesion and more. Our affordable UV to NIR spectrometer systems measure thin film thickness from 1nm to 3mm, optical constants, and deposition rates of thin films.
KLA seeks a highly organized, detail-oriented team player with extensive experience in optical metrology to join our Benchtop Instruments Sales organization. The successful candidate will be a key part of our sales process to meet/exceed sales objectives for benchtop instruments like reflectometers and stylus/optical profilers within the Western US region and will participate in product demonstrations along with providing applications support to our customers. He/she will play a critical role in delivering consistent results, will problem-solve, troubleshoot, and will build and maintain key relationships with our customers.
Key Responsibilities
Understand customers’ characterization requirements and provide solutions using KLA’s various optical and interferometry-based techniques. Conduct product and measurement demonstrations Define, prepare, and present quotes to customers and close sales opportunities efficiently Support sales and product management as the key expert and provide technical phone support for installed systems Train customers on key technologies and product use Assist with business development, qualifying new applications, markets, and customers Author white papers, product application notes, and technical papers for conferences Willing to travel up to 25% Provide technical feedback on product specifications and features to Marketing and R&D
Qualifications
The successful candidate will need to possess the following education and experience:
Master’s or Ph.D. in Physics or Engineering with background in optics Ability to work independently under minimal supervision Ability to deliver effective technical presentations and product demonstrations to customers Strong understanding of optical properties of materials and other forms of elastic/inelastic light-matter interaction Experience in a customer-facing role for a minimum of 2 years is required related to thin-film deposition, metrology, or surface characterization
Minimum Qualifications
Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 4 years
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.