Customer Support Dispatcher, Remote US
Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your customer service skills? Do you want to do this in an international, global, but personal environment? Then this might be your chance to become a part of our innovative and enthusiastic Customer Service Team.
This is a high interaction position providing the primary point of contact and coordination between Malvern Panalytical and its customers. Act as customer liaison for MP as a team member of the primary contact point for internal and external customer.
What are your responsibilities?
Dispatch & Schedule work orders as according to Service Level Agreement (SLA) requirements and customers need Efficiently Coordinate onsite visits between Customer Support Engineer (CSE) & customers Support Regional Service Managers in efficiently responding to customer escalations Active participant on the Contact Center Team Telephone in a timely and courteous manner and directs caller to destination Maintain account and contact information Communications with employees and team Occasionally Close cases and approve work orders Enhance customer support in the Americas territories through a proactive integration on the daily customer support & training activities of the team, our customer base and partners. Escalate support within the installed base to our partners and contact center specialists for the product line Contribute to improvement in system and performance through cross-functional teams and communicate customer issues, concerns or ideas to the appropriate group(s) within MP.
What do you need to be successful in this role?
Must possess excellent communication and systematic problem-solving skills. Ability to work independently as well as being a participatory team player. Experience with computers is required. Data entry and customer call skills Attention to details and multi tasking
Great to have:
Minimum two years administrative and/or dispatch experience in a team environment desired. Work in ISO or another similar procedural environment preferred. Salesforce and SAP experience preferred
When you join:
Your career will take off with the ‘New Hire Training’. We continue to stimulate our employees in improving their skills, knowledge and performance by in-house, on-the-job training, and external trainings. We value entrepreneurship and commitment by offering real career possibilities.
You become part of a growing company where you can shape the future of our work processes.
Excellent work life balance, Competitive benefits. Malvern Panalytical is at an exciting stage in its growth and as such can offer the right candidate the ability to develop their knowledge and skills as well as good opportunities for progression.
Our benefits package includes a competitive salary, an employer matched 401(k), medical and dental coverage, and tuition reimbursement.
To apply, send your resume, cover letter and salary requirements via email to [email protected]
EOE