Position Overview
Our Technical Service Engineers are closely involved in the support of the world's most technologically advanced inspection and factory control solutions. We are making manufacturing fast, accurate and cost-efficient by combining optical and atomic force microscopy with machine learning and artificial intelligence. The solutions we build push the envelope of what can be done, so we need engineers who are highly intelligent, hardworking and creative. The ideal candidate will be a self-starter, who work well with in fast-paced, ever-evolving environment.
The Technical Service Engineer will be responsible for the successful installation and support of Nanotronics’ products systems at customer sites. Position duties will include performing system installation, training and technical support of customers’ engineering, development and quality assurance personnel, troubleshooting and coordination of additional Nanotronics’ support resources as required. The Technical Service Engineer must deliver against project milestones, timelines, project plans and other performance targets by timely, efficient, accurate and professional work habits. The Technical Service Engineer must proactively coordinate activities and communications between sites, internal departments and customers.
All applicants must be U.S. persons as defined in the U.S. export control laws and regulations to include: U.S. citizen, national, lawful permanent resident or individual admitted to the U.S. as a refugee or granted asylum.
COVID-19 Vaccination Policy: The essential functions of all positions at Nanotronics include a physical presence in the workplace, including but not limited to, in-person interactions with other employees, customers, and the community. Therefore, in accordance with Nanotronics’ duty to safeguard the health of our current employees and new hires, their families, our customers and visitors, our business and the community at large from COVID-19, all employees are required to present proof of vaccination and new hires must present proof of vaccination prior to their first day as a condition of employment. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention (CDC), the Equal Employment Opportunity Commission (EEOC), and is designed to comply with all applicable federal, state, and local laws.
. Requirements:
Key Responsibilities
Install Nanotronics’ products systems at customer sites Train and support customers’ personnel on Nanotronics’ products operating procedures Trouble-shoot customers’ issues as required to ensure effective operation of Nanotronics’ products system(s) Produce and maintain proper technical documentation Develop, implement and maintain appropriate work processes Communicate effectively between customers and internal team members Relentlessly implement an accurate, timely and thorough “service ticket” system
Key Activities
Manage personal and team’s schedule to achieve targets Refine professional, effective processes in concert with Company’s existing processes Achieve performance targets as defined by Senior Management Participate effectively in the communication channel among site staff, sales and marketing departments, other internal departments and customers Serve as liaison for customer technical troubleshooting and questions Ensure reaction to customer inquiries are timely, accurate and properly documented Follow and adhere to Company procedures and standards of performance Maintain a high standard of ethical and professional conduct at all times, while representing the Company in all dealings with potential and existing customers Travel, domestically and internationally, on a frequent basis
Key Result Areas
Performance versus targets Technical documentation Customer satisfaction survey results, including post-installation and service agreements Efficient use of time Quality of testing and reporting work product
Knowledge, Skills and Abilities
Proactive and able to work on own initiative Strong critical thinking skillset; ability to identify issues and formulate solutions Strong work ethic Effectively communicate with customers and Company personnel Persistent and dependable Flexible, detail-oriented, and have good time management skills Mechanically inclined Fluent with the use of any type of software
Education and Experience
Bachelor’s degree in a technical discipline 1-3 years working as a field service engineer required Understanding of nano software and automated microscopes is desired
Work Environment
Positions are available in the Brooklyn and Hollister offices, as well as an off-site opportunity in San Diego, CA. There is no remote work option. Travel is required. Periodic weekend or evening work may occasionally be required.
Who is Nanotronics?
Nanotronics is an advanced machines and intelligence company that helps customers across the public, private, and nonprofit sectors solve for the unique inspection and process control challenges of precision manufacturing. A leading developer of optical inspection tools for the semiconductor industry, Nanotronics uses hardware and software to provide industrial-scale, high-throughput, super imaging systems. Deployed across fifteen countries and industry agnostic, Nanotronics works with leading-edge companies, from aerospace, to electronics, to healthcare, to drive up yield, reduce footprint and waste, lower costs, and speed up design iteration, while eliminating laborious manual inspections.
We are an intellectually curious group of motivated and passionate innovators, bringing together the brightest minds in physics, optics, robotics, artificial intelligence, and software engineering as we work to lay the foundation for the 4th Industrial Revolution.
Armed with visionary leadership and strong financial backing, we foster an environment of both entrepreneurship and accountability.
YOU’LL MAKE A GREAT NANOTRON IF
You are passionate about science, engineering, technology, and AI You are looking for a challenge You collaborate well with others You are intellectually curious, eager to learn, and excited to contribute
WHAT WE OFFER
Lunch & Learns Casual work environment Direct exposure to C-level management Interesting and challenging projects that truly make an impact at the company Entrepreneurial spirit to grow, learn and thrive
Nanotronics is an equal opportunity employer.
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