About the Company
At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Team
Omni-channel Analytics Product Team is part of the Omni-channel Engineering team within Strategic Platform tasked to build the next generation of Customer Experience Data Collection, Data Pipeline and Data Management solutions which serves our business customers with self server analytics capabilities, consolidated information in a central place and build to new data models which make analytics easy, scalable, multidimensional to slice and dice, serving operational and business needs with near real time reporting capabilities. As a Analytics Product Manager responsible for our Digital Analytics Data Products which integrates data from self-assist and rep-assist channels across AT&T and delivers customer journey analytics through Adobe Analytics and Datamart.
About the Job
Product Manager responsible for our Digital Analytics Product which integrates data from self-assist and rep-assist channels across AT&T and delivers customer journey analytics through Adobe Analytics and eDatamart.
Responsibilities and Day-to-Day View
Research, designs, plans, develops, and evaluates new products by translating and documenting customer requirements into final product design. Analysis customer needs, identifies priorities for new products or services and enhancements. Defines market, including competitive analysis and definition of product functionality. Prepares and presents business cases for new products and services. Partners with business, technology and UX teams to design a product that will meet the needs of the business with minimal investment. Good understanding of AGILE/SAFE delivery methodology. May be responsible for managing budgets, acquiring estimates and the requests for funding. Assigned complex products or product lines.
Position Summary:
Drive alignment to the company’s cross-channel Analytics strategy, supporting Channel KPIs and delivering the highest value capabilities. Stays informed about the cloud product and technologies, including architecture patterns approved within AT&T to support analytics best practices and to identify potential opportunities to improve our Omnichannel Analytics product. Creates omni-channel analytics product roadmap. Manage to Product Backlog, dependencies and priorities. Continue to support team velocity and improve say-do ratio. Manage to Data Engineering deliverables across Adobe Analytics/Datamart Data Governance activities and Client Communications Participate in an Agile Scrum team, write/enhance/research user stories and be responsible as business lead and central subject matter expert. Work with Agile team and create the Scrum team strategy roadmap, develop minimal viable product and Agile features and stories that drive a highly effective and efficient project development and delivery Scrum team. Work effectively with the technical/development team and help them understand the specifications/requirements for technical development, testing and implementation. Serve as a Subject Matter Expert in Analytics Visualization and data modeling Acts as a product evangelist to build awareness and understanding across teams and organization Data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts. Identify test scenarios and write test scripts and execute testing in support of system and user acceptance testing.
Qualifications
Experience: Typically requires 10-12 years experience. Technical
6+ Years experience technical or product development experience building and managing a data platform solution
6+ years of deep analytics, root cause analysis experience
2+ Years experience implementing data engineering solutions on Azure
2+ Years experience implementing and optimizing Snowflake and using snow sql, snow pipe implementation.
2+ years using Power BI, Tableau or any other analytics visualization tool
2+ Years experience with using Data Brick or using a cloud base ETL solution
2+ years of experience implementing and optimizing Relational and Dimensional Data Models for Analytics
Education: Preferred Bachelors degree in Information Systems, Engineering, Math, or Sciences; Data Analytics nano-degree; or equivalent experience.
AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!