*** Must be a US Citizen and have the ability to obtain a U.S. Government Security Clearance***
***Must be located within commuting distance of New York, NY and be able to work onsite 4-5 days per week***
What You'll Do
The Customer Delivery Technical Leader (TL) position is responsible for the support and delivery of Customer Experience Network Optimization and Security and services to Cisco's Customers in the US Public Sector market. Performs and drives architectural, design and integration engineering for complex network infrastructure solutions. Customer Experience TL's assist customers with tool selection and strategic direction of tools and network management systems. TL's identify and document network/security design and architecture best practices. TL's work closely with the Product Account Team and their strategy for account growth-both product and services; provide insight to the customer’s buying strategy and initiatives.
Customer Experience TL's align and drive focused work with customer's business strategy and objectives. On a quarterly basis, TL's are expected to present overall status of projects and delivery as part of the Quarterly Business Review. TL's will provide backup support on other Advanced Services accounts. Engineers will demonstrate and generate applicable technical, standard methodologies, and white papers, support testing and validation of solutions and software strategies along with configure devices and troubleshoot errors.
In addition to an TL's day-to-day customer activities, training and mentoring other TL's will be required. TL's lead the responsibility for driving regional Customer Experience projects and customer-based project initiatives. TL's will actively lead complex network, security, and collaboration design, performance engineering or problem resolution projects. TL's solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies, showing the value of our services at all times being proactive and involved in all aspects of our services delivery and provide visibility to various customer forums.
Who You'll Work with
The Public Sector Customer Experience involves helping to craft the customer's vision for their network and maintain a secure, state of the art environment that is second to none in terms of network up time and reliability. The qualified engineer in this account will be able to have an impact on SLED East customers and help them transform to meet their mission.
The Team
SLED East is a team of leaders where we provide the leading solutions and architectures to customers - along with cutting edge consulting to ensure customer success. Our members work cross-functionally and together to deliver business outcomes to our customers, along with the resources to insure personal and professional growth.
Who You Are
Our minimum qualifications are following:
Leads customer delivery Services provider and security engagements through deep technical expertise.
Builds customer simulations to resolve/validate complex problems and issues in Services provider and Firewalls, ISE and Umbrella, duo etc
Supports security presale activities and translate business requirements into solution design
Provides technical expertise and guidance to resolve complex customer problems in support of escalations for Firewalls, ISE and Umbrella, duo etc
Technical expertise in the following: routing protocols, security systems, stealthwatch, Firewalls, ISE and Umbrella, duo, VPN tunneling techniques (GRE, IPsec,)
Network design skills: examine requirements and provide solutions within the constraints specified
Follows the agile methodology for fast solution delivery, testing, and value realization
Advanced level of Cisco product knowledge on FTD, ISE, stealthwatch and Umbrella
Leadership by example, showing others how to do it by being out front. Mentor/develop others
Willingness to challenge institutionalized thought and provide new insights/ideas
Ability to operate effectively far outside one’s comfort zone. For example, someone with extensive routing experience will need to master network automation within a few months
De sired Skills :
CCIE or CCNP in Routing/Switching, Service Provider, and/or Security certifications
OSPF, BGP, MPLS, Cisco ISE, DUO, VPN (IPsec & SSL), Firewall (FTD/ASA), IDS/IPS, Cisco Umbrella
Basic Linux skills, such as managing files and editing text with nano, emacs, or vim
Experience with cloud technologies, such as Amazon Web Services (AWS), Microsoft Azure, microservices etc
Knowledge of DevOps, Python, XML etc
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
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